Get help when you need it: Support and video guides in Heap360

When the system is on the fritz, you need to be able to get help. Behind Heap360 is an extensive catalog of video guides and tutorials. If this isn't enough, a support team is ready to help by email.

Although Heap360 is simple to use, its many features can be hard to remember. That's why we've created an extensive catalog of video guides and tutorials to guide you through using the system if you can't remember how the functions work yourself.

From guides on how to create teams, rosters and guest lists to how to assign shifts or allow volunteers to choose their own shifts. Many guides are supported by videos that show exactly how to solve the applicable problems.

If the extensive support material is not enough, email support is also available. The support team strives to respond to all emails within one business day.

Continuous updates and improvements

Heap360 continuously works to improve the user experience by updating the system based on user feedback. New features are continuously documented with guides and videos so that all users can quickly learn how to use the latest updates.

Whether you prefer to find solutions yourself through comprehensive guides or need direct assistance from the support team, Heap360 makes sure you always have access to the help you need so you can focus on running your event smoothly.